Return & Refund Policy
Effective Date: October 13, 2025
Website: www.boromama.xyz
Company: Boromama (Bangladesh)
At Boromama, customer satisfaction is our top priority. We work closely with our suppliers and resellers to ensure every product meets quality standards.
If you receive a faulty or incorrect product, we’re here to help!
1. Eligibility for Return
A product is eligible for return or replacement if:
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You received a damaged, defective, or wrong product.
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You notify us within 3 days of receiving the order.
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The product is unused, unworn, and in its original packaging.
Products not eligible for return:
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Used, damaged, or altered items
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Products without original tags or packaging
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Personal care items (e.g., cosmetics, innerwear, hygiene products)
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Digital or downloadable goods
2. How to Request a Return
To request a return or replacement:
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Contact our support team via WhatsApp or email:
📞 +880 1973 544 887
📧 [email protected] -
Include your Order ID, reason for return, and a photo/video of the item.
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Our team will review your request and confirm the next steps within 48 hours.
3. Refund Policy
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Once your return is approved and the item is received, we will process your refund.
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Refunds are issued to your original payment method or reseller wallet, depending on your order type.
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Refunds may take 3–7 business days to reflect, depending on your bank or payment provider.
4. Replacement Policy
If the product is eligible, you may choose to receive:
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A replacement product, or
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A full refund (if replacement is not available).
5. Delivery & Return Shipping
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If the product was defective or wrong, Boromama will cover the return shipping cost.
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For any other reason (e.g., change of mind), the buyer will bear the return shipping charge.
6. Contact Us
For any return or refund inquiries, please reach out to our customer care team:
📞 Phone / WhatsApp: +880 1973 544 887
📧 Email: [email protected]
🌐 Website: www.boromama.xyz
📍 Address: Dhaka, Bangladesh
